Creating a positive experience for all customers, employees and guests is an important component to a successful security program. At Soteria, we develop our security approach to align with the culture and core values of our customers. There is often no distinguishing difference between our contracted staff and our customer’s workforce. We hold our personnel to the most stringent customer service and qualification standards in their role as brand representatives of our customers.
We employ a highly qualified, discreet and professional workforce to perform reception and concierge services. We make our customer’s experience positive through an engaging, eager and helpful team of customer-service professionals. Professional and courteous interaction with customers and visitors is essential, as our service directly reflects the business values and principles across our programs.